Job Purpose: 

  • The Business Analyst, ETF is part of the wider fund services team and located in Dublin that supports ETF Clients and Approved Participants (ETF Shareholders)
  • The individual will be actively involved in the day to day servicing of both the AP’s and the ETF clients) as the AP Servicing Desk expands out to become part of an overall ETF Client Service Team.

Your Responsibilities: 

  • Ensure daily output standards for both quality and timeliness are met
  • Supporting ETF Order taking by telephone and APEX, order processing, order affirmation and contract note generation
    Creating and maintaining relationships with the AP’s and ETF Clients
  • Working with AP’s and KYC / Account Opening Team in the account opening process for AP’s to be able to place order on the ETFs
  • Reconciliation processes where necessary
  • Involvement in the ETF creation / cancellation process with Registrar’s and CSD’s (what degree of involvement? Acting in the maker or checker role and processing of same instructions to Registrar and CSD’s
  • Monitoring ETF shares and basket securities settlements
  • Participation in the Distribution Process (provide context) Acting in the maker or checker role and processing of same instructions to APs, Registrars and CSD’s
  • Contributing to ongoing development of ETF Order Entry system
  • Managing tasks and taking responsibility for service to the client
  • Building relationships internally and contributing to the development of ETF Product within BBH
  • Supporting New Business initiatives
  • Ensure all deadlines and requirements are being met
  • Manage daily production reporting
  • Provide timely and accurate responses to trade inquiries such as: Fail trades, incorrect trade instructions, AP Queries, Settlement mismatch
  • Problem/Conflict Resolution
  • Monitor and assist in the resolution of trade issues and inquiries by Clients, APs and internal clients
  • Escalate to the Supervisor any potential exposure items on trades not settling by deadline or trades being held over night
  • Interact with other BBH departments on resolution of issue
  • Help to identify and document errors in an effort to reduce exposures
  • Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure
  • Review and verify work of team members
  • Approve/provide sign-off of team member’s work
  • Assist team members with day to day activities/provide back-up support
  • Utilize and operate all tools and technology appropriate to the role
  • Have an understanding of the big picture – how specific function impacts the firm
  • Contribute to Division or Firm process improvement activities
  • Education level and/or relevant experience(s)
  • BS/BA degree or equivalent work experience
  • One to two years of TA , fund accounting ,custody or securities processing or other industry experience.

Skills and Qualifications:  

  • Research, analysis and problem resolution skills
  • Ability to communicate professionally through effective verbal and written skills
  • Organizational skills and detail-oriented
  • Ability to multi-task
  • Ability to work in a team environment
  • Ability to meet deadlines and work under pressure
  • Proactive self starter who is detail and goal oriented
  • Competent Excel ability
  • Microsoft Office knowledge desirable but not essential
  • MFTA knowledge desirable but not essential
  • Flexible to working shift hours 7:30 a.m. to 4 p.m. or 9:00 a.m. to 5:30 p.m. if necessary.

Source: for more information click here.

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