Job Purpose:
- The qualified candidate will be part of our growing ETF Operations team responsible for providing dedicated ETF support for the product.
Your Responsibilities:
- Manage & monitor the end to end ETF Lifecycle from order placement to settlement of burst transactions
- Monitor incoming cash receipts on ETF orders
- Manage incoming/outgoing collateral on ETF orders
- Portfolio Composition File (PCF) Analysis and Trouble-shooting
- Research and resolve client inquiries regarding trade and settlement activities in a timely manner
- Build relationships with J.P. Morgan’s Global ETF Clients, Authorized Participants and External Vendors
- Maintain an excellent and interactive relationship with internal partners including Client Services, Custody, Fund Accounting & Global ETF Team
- Drive efficiencies and process improvements within the team
- Oversee management reporting and efficiency metrics
- Support new business initiatives & Authorized Participant on-boards
- Work closely with Product development and Technology to ensure successful development and implementation of new products and product enhancement.
Skills and Qualifications:
- ETF servicing experience – the successful candidate will have ETF servicing experience in operations, client service, fund accounting or custody
- Excellent analytical & problem solving skills
- Ability to complete multiple tasks accurately and in a timely manner
- A strong team player with an ability to work in teams distributed across the globe, ability to influence across multiple teams
- Proven experience in delivering on commitment to clients – ability to interact efficiently with Clients and effectively manage client expectations
- Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships
- Ability to move initiatives forward in a cross-functional and matrixed operations organizational model
- Adaptability to a fast paced, consistently changing environment
- Strong written and verbal communication skills with complimentary presentation skills
- Vocal in challenging business as usual operating models and recommending product improvement.
Source: for more information click here.