Who we are looking for
We have an exciting opportunity for an ETF Product Oversight Manager to join our SPDR ETF business in the APAC region. The Product Oversight function is responsible for overseeing our ETF ecosystem and the internal and external stakeholders responsible for delivering it. Working across the APAC business the role is a key position as we invest in and build out our APAC ETF business. Reporting into the SPDR APAC Head of Product Oversight and Business Risk & Controls the role will have a broad remit and scope across Product Oversight.
We are looking for candidates with in-depth knowledge of exchange traded funds, and an advanced understanding of the infrastructure and eco system of ETF products. The ability to manage high profile projects and interact effectively with colleagues at all levels across the global business is essential.
What you will be responsible for
As ETF Product Oversight Manager you will
- Act as the point of escalation for any breakdowns in the daily processes ensuring timely action is taken to resolve any such issues by the respective internal or external party
- In partnership with other key internal teams such as Investment Operations and Product Development, regularly review the service delivery standards of our fund administrators and service providers highlighting and working to remediate any performance issues as required
- Work with our third party administrators and service providers to better understand their respective operating models in support of our business, and ensure any inefficiencies are identified
- Deliver a seamless interaction and client experience for our investors and participants
- Using your industry experience consider best market practice within ETFs. Identify and explore ways in which we can adapt our operating model to align ourselves with other market leaders where appropriate. Champion improvements across the organisation
- Lead the design and implementation of any process or operating model changes and if required help to translate any process changes or requirements into system development specifications. Oversee any business testing and go-live implementation
- Collaborate with your counterparts in the US and EMEA to align processes globally where practical to do so, build on existing infrastructure whenever possible
- Develop a close relationship with the Product Development team to understand any upcoming changes to our product features or characteristics. Ensure effective delivery of these changes into our operating model in a risk controlled and robust manner
- Conduct regular meetings with key business partners to ensure that progress and challenges are transparent and handled efficiently.
- Co-ordinate the delivery of our First Line of Defence control responsibilities for the APAC SPDR business. Assist with the identification of control weaknesses or gaps and work to strengthen our overall control environment
What we value
These skills will help you succeed in this role
- Effective relationship and stakeholder management
- Project Management
- Strong organisation and problem solving abilities
- Prioritisation skills
Education & Preferred Qualifications
- Bachelor’s Degree in related field
- 7+ years’ experience of ETF or funds product management / operations
- Strong process orientation and ability to use operations and technology to respond appropriately and support a dynamic ETF platform
- Ability to develop and maintain collaborative working relationships within SSGA and with external partners to seek solutions quickly and effectively and resolve operating incidents
- Ability to execute and lead projects to a successful conclusion
- Ability to influence at senior levels of the firm
- Strong team building and management skills
- Detail oriented with ability to focus and multi-task in fast-paced work environment
- A self-starter who approaches work enthusiastically and demonstrates initiative
- Experience of working in cross regional, cross functional matrix structures
Source: for more information click here.
