Job Purpose: 

  • Responsible for the day-to-day operationsand servicing of client relationships for the Fund and Custody functions for a number of Canadian Mutual Funds ETFs and Pooled Funds aiding as an escalation point on client inquiries and requests
  • Assist the team coordinating services for fund/product start-up/conversions restructures and interacting with Accounting Operations and global COE’s for the overall service delivery for their clients
  • Responsible for managing internal risk and compliance matters pertaining to assigned client relationships as well as coordinating with applicable COE’s and Accounting Operations any required client specific reporting
  • Provides project leadership for training designing client-specific reporting supporting RFP activity and managing third-party administrator relationships
  • Manages through one level of subordinate management.

Your Responsibilities: 

  • Under moderate supervision responsible for supporting AVP’s or VP’s in servicing client relationships and /or client operations
  • Ensures client issues are satisfactorily resolved by responding to and escalating as appropriate
  • Works closely with all internal business units and facilitates communication to ultimately ensure an effective operating environment
  • Works closely with senior management to keep them informed of new developments service issues and new business opportunities
  • Provides overall project support for all client related initiatives
  • Acts as a liaison between client and internal departments (Accounting Ops Shared Services and CoEs) to ensure successful implementation
  • Supports conversion/start-up of new client relationships into the division
  • Prepares timely and accurate reporting to clients (in conjunction with other internal teams as applicable)
  • Responsible for the day to day management and successful relationships of assigned accounts and/or managing complex daily operations and processes
  • Manage daily service delivery to meet or exceed SLA and KPI levels
  • Coordinate the implementation of new funds systems and processes
  • Manage client conversions and other client projects
  • Coordinate market entry and liquidations
  • Identify and implement consistent operational best practices
  • Provide timely and accurate weekly/monthly client reporting
  • Manage report card data collection and production
  • Assist with compliance/fiduciary reviews and audits
  • Coordinate and/or trains client on using SS interfaces (i.e. myss.com).
  • Train develop and motivate new staff
  • Complete performance appraisals
  • Provide expertise to resolve daily problems
  • Assist with new business development efforts as needed
  • Assist with presentations to potential client companies
  • Serve on committees
  • Help define and implement new company initiatives
  • Perform annual risk assessments for customer accounts and alert AVP / VP of any changes that may increase State Street’s risk
  • During the course of normal day to day operation be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
  • Other duties as assigned.

Skills and Qualifications:  

  • Business degree plus a minimum of five years related financial services or investment operations fund accounting and custody experience with management responsibility
  • Good working knowledge of the regulatory requirements governing Mutual Funds ETFs and Pooled Funds specifically National Instrument 81-102
  • The preference of a minimum of 5 years of Fund Accounting oversight experience
  • Must possess strong leadership skills
  • Good knowledge of computer skills
  • Sound interpersonal skills
  • Experience in relationship management strong verbal and written communications skills and some experience with presentations desirable.

Source: for more information click here.

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