Job Purpose:
- The ETF Servicing Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department, driving a variety of ETF activities
- The Fund Accounting ETF Senior Manager will be responsible for the implementation and deployment of Citi’s European ETF operations function
- The individual will assist in the implementation of the target operating model to support ETF funds
- The role holder will have responsibility for building the support team, client onboarding and ongoing BAU service management
- The individual will have a strong knowledge of ETF’s, having supported ETF’s previously, a customer service and operational focus and will provide an integrated, value-added service.
Your Responsibilities:
- Act as a senior point of contact with customer for fund accounting issues
- Present at service reviews and board meetings from a fund perspective
- Instil a client focus within the fund valuations operation, ensuring client queries, requests and product enhancements are dealt with in an efficient and appropriate manner
- Provide a consistently high level of service to our clients, which meets the agreed standard and is delivered within a stable & risk adverse operating environment by appropriately skilled resource
- Enhancing our clients’ lives through innovation that harnesses the breadth and depth of our information, global network, and world-class products
- Proactively identity and manage operational risk through leading specific process reviews
- Maintain a controlled, SOC1 operating environment that complies with operational standards
- Act as technical and knowledge resource to the team/business unit
- Engage the team; inspire brilliance in delivery and cost management
- Collaborate with technology and product teams to agree and prioritise program goals and objectives
- Focus on operational streamlining, manual touch point reduction and automation
- Manage, coach and develop team members for their individual advancement and for the benefit of the team. In so doing, foster and maintain strong team spirit and a healthy working atmosphere
- Lead a team of professionals to deliver the value add fund accounting business
- Complete the annual and interim appraisal process
- Identify, develop and retain key talent; own the succession plan for this group
- Manage the performance of staff, addressing poor performance sensitively and promptly and recognizing exceptional performance using the full range of supports within CITI
- Capacity planning and resource management to support the day to day business requirements and forward planning
- Fostering of a “zero tolerance” attitude to price errors
- Lead and drive the change plan of initiatives within the operations to incrementally improve the effectiveness and efficiency of the function, setting challenging targets
- Actively monitor cost drivers and implement cost reductions initiatives identified. Reduce Operational Losses year on year
- Management of the off-shore locations
- Participate fully in the broader EMEA Fund Accounting leadership team
Skills and Qualifications:
- Minimum 7 years of ETF specific experience with a strong understanding of the full ETF lifecycle
- Experience of working with global offshore teams
- Experience with ETF Basket/PCF Construction required
- Proven track record and extensive knowledge of funds services and its processes
- Proven track record of working with Product and Technology partners to deliver the required functionality to service our clients needs
- Excellent leadership experience and skill set
- Strong Product, Industry and Regulatory knowledge
- Build and lead successful teams
- Execute: think creatively to deliver significant change
- Understand new technical & regulatory requirements
- Interact collaboratively with senior management and stakeholders
- Lead transformation / large projects
- Pragmatism combined with a can-do attitude is a pre-requisite
- Leadership, drive and results focus
- Strong interpersonal, influencing and negotiating skills
- Highly Numerate
- The successful candidate will embody the Citi Leadership Standards
- Qualified Accountant or 3rd Level Degree, preferably in business.
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