Job Purpose:

  • The ETF Servicing Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department, driving a variety of ETF activities
  • The Fund Accounting ETF Senior Manager will be responsible for the implementation and deployment of Citi’s European ETF operations function
  • The individual will assist in the implementation of the target operating model to support ETF funds
  • The role holder will have responsibility for building the support team, client onboarding and ongoing BAU service management
  • The individual will have a strong knowledge of ETF’s, having supported ETF’s previously, a customer service and operational focus and will provide an integrated, value-added service.

Your Responsibilities:

  • Act as a senior point of contact with customer for fund accounting issues
  • Present at service reviews and board meetings from a fund perspective
  • Instil a client focus within the fund valuations operation, ensuring client queries, requests and product enhancements are dealt with in an efficient and appropriate manner
  • Provide a consistently high level of service to our clients, which meets the agreed standard and is delivered within a stable & risk adverse operating environment by appropriately skilled resource
  • Enhancing our clients’ lives through innovation that harnesses the breadth and depth of our information, global network, and world-class products
  • Proactively identity and manage operational risk through leading specific process reviews
  • Maintain a controlled, SOC1 operating environment that complies with operational standards
  • Act as technical and knowledge resource to the team/business unit
  • Engage the team; inspire brilliance in delivery and cost management
  • Collaborate with technology and product teams to agree and prioritise program goals and objectives
  • Focus on operational streamlining, manual touch point reduction and automation
  • Manage, coach and develop team members for their individual advancement and for the benefit of the team. In so doing, foster and maintain strong team spirit and a healthy working atmosphere
  • Lead a team of professionals to deliver the value add fund accounting business
  • Complete the annual and interim appraisal process
  • Identify, develop and retain key talent; own the succession plan for this group
  • Manage the performance of staff, addressing poor performance sensitively and promptly and recognizing exceptional performance using the full range of supports within CITI
  • Capacity planning and resource management to support the day to day business requirements and forward planning
  • Fostering of a “zero tolerance” attitude to price errors
  • Lead and drive the change plan of initiatives within the operations to incrementally improve the effectiveness and efficiency of the function, setting challenging targets
  • Actively monitor cost drivers and implement cost reductions initiatives identified. Reduce Operational Losses year on year
  • Management of the off-shore locations
  • Participate fully in the broader EMEA Fund Accounting leadership team

Skills and Qualifications:

  • Minimum 7 years of ETF specific experience with a strong understanding of the full ETF lifecycle
  • Experience of working with global offshore teams
  • Experience with ETF Basket/PCF Construction required
  • Proven track record and extensive knowledge of funds services and its processes
  • Proven track record of working with Product and Technology partners to deliver the required functionality to service our clients needs
  • Excellent leadership experience and skill set
  • Strong Product, Industry and Regulatory knowledge
  • Build and lead successful teams
  • Execute: think creatively to deliver significant change
  • Understand new technical & regulatory requirements
  • Interact collaboratively with senior management and stakeholders
  • Lead transformation / large projects
  • Pragmatism combined with a can-do attitude is a pre-requisite
  • Leadership, drive and results focus
  • Strong interpersonal, influencing and negotiating skills
  • Highly Numerate
  • The successful candidate will embody the Citi Leadership Standards
  • Qualified Accountant or 3rd Level Degree, preferably in business.

Source: for more information click here.

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