Job Purpose and Responsibilities:
- Development of a strong knowledge of State Streets ETF client base and the product from a global market perspective
- Understand the ecosystem of an ETF product end to end from a market and State Street operational perspective
- Become an expert in ETF product and service delivery
- Overall management responsibility for a number of ETF teams containing 50+ staff
- Feed into the overall ETF strategy for State Street across EMEA and globally
- Manage ETF client relationships to ensure superior service is delivered
- Ownership of production of a number of ETF market deliverables
- Responsible for client query resolution and problem solving
- Driving the onboarding of new ETF issuers in the European market
- Collaborate with all of the internal departments globally servicing the ETF business to continue to build and enhance a quality ETF service offering to all clients
- Develop and maintain a broad knowledge and awareness of enhancements in the ETF market and keep pace with regulatory changes impacting the ETF product across EMEA and globally
- Liaise with the US & APAC domiciled ETF Servicing teams to ensure a truly global operating model is maintained and enhanced to meet the demands of the global ETF market
- Manage all outsourced activities across multiple regions and ensure all SLA requirements are adhered to
- Participate in industry events to build a profile in the ETF space across EMEA
- Ensure risk excellence is a driving factor in the operating models operated across the business servicing the ETF product sets
- Educate State Street existing and potential clients on best practices in launching and servicing an ETF product in the European market
- Demonstrates initiative, creativity and expertise in independently identifying opportunities and solutions for areas of improvement within the ETF operational process.
- Capable of managing client expectations and prioritisation around service delivery and product development
- Delivery of company cost saving initiatives through outsourcing and increase in digitization across the business
Skills and Qualifications:
- Honours degree from a relevant Business/ Finance discipline desirable
- Significant experience in a fund accounting and client operations environment
- Understanding of the ETF Industry in EMEA a benefit
- Experience in IT and business project management and delivery
- History of managing large teams with senior personnel within the team
- Prior experience in dealing with a large number of clients and expectation management
- Willingness to learn and enhance knowledge of ETF product and market
environment - Strong communicator capable of managing internal and external clients
- Strong numerical and accuracy skills
- Ability to lead a number of dynamic team in a fast paced developing environment
- Solid organisation skills and ability to work across multiple functions
- Highly computer literate
- Good communication & presentation skills
- Client-focused
- Innovative and team-orientated
- Excellent interpersonal, negotiation and conflict resolution skills
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