Job Description
Specific Responsibilities Include:
- Manage & monitor the end to end ETF Lifecycle from order placement to settlement of burst transactions.
- Monitor incoming cash receipts on ETF orders.
- Manage incoming/outgoing collateral on ETF orders.
- Portfolio Composition File (PCF) Analysis and Trouble-shooting.
- Research and resolve client inquiries regarding trade and settlement activities in a timely manner.
- Build relationships with J.P. Morgan’s Global ETF Clients, Authorized Participants and External Vendors.
- Maintain an excellent and interactive relationship with internal partners including Client Services, Custody, Fund Accounting & Global ETF Team.
- Drive efficiencies and process improvements within the team.
- Oversee management reporting and efficiency metrics.
- Support new business initiatives & Authorized Participant on-boards.
- Work closely with Product development and Technology to ensure successful development and implementation of new products and product enhancements
Required Experience:
- ETF servicing experience – the successful candidate will have ETF servicing experience in operations, client service, fund accounting or custody.
- Excellent analytical & problem solving skills.
- Ability to complete multiple tasks accurately and in a timely manner.
- A strong team player with an ability to work in teams distributed across the globe, ability to influence across multiple teams.
- Proven experience in delivering on commitment to clients – ability to interact efficiently with Clients and effectively manage client expectations.
- Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships.
- Ability to move initiatives forward in a cross-functional and matrixed operations organizational model.
- Adaptability to a fast paced, consistently changing environment.
- Strong written and verbal communication skills with complimentary presentation skills
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