ETF & Index Operations Analyst

Job Purpose:

• The ETF and Index Operations Analyst is part of a global team that calculates and distributes real-time Intraday Optimized Portfolio Values (IOPVs) for ICE’s broad client base. The Operations Analyst will:
  • Work with team members in the US and in our London and APAC locations to ensure that IOPV production is executed flawlessly each business day
  • Interface with clients to support new fund launches and resolve queries related to IOPV calculations
  • Work with internal team members and developers to design, test, and implement tactical and strategic solutions for new client requirements, and to enhance operational efficiency and control while meeting all regulatory requirements
  • Be detail-oriented and able to complete and document all required tasks while responding to market events in real-time as they occur
  • Must be available to work some US Holidays

Your Responsibilities:

• ETF IOPV calculation / processing – Ensure accurate calculation of all calculated IOPV values via the execution of all daily production procedures and controls while operating within strict deadlines
• Quality Assurance – Perform routine quality assurance procedures, which include checking prices and monitoring market activity to understand impact on our clients’ IOPV calculations
• Product Enhancements – Consistently review procedures and processes to identify enhancements and efficiencies that could be created through additional tools and development enhancements in support of existing products and potential new ETF launches from new or existing clients
• Review client or internal product requirements and provide review and feedback on business specifications for implementing the new calculation requirements within the test system. Assist with onboarding of new clients
• Client Support – Includes addressing client queries, monitoring of intraday / official end of day index calculation, dissemination of client files, and timely resolution of issues. Liaise with internal Client Service teams to assist in resolution of incoming queries regarding the ETF and Index service

Skills and Qualifications:

• A bachelor’s degree or equivalent experience
• Proficiency in MS Excel required
• Play a supporting role on larger projects, including documentation of business requirements, testing, and implementation
• Manage smaller projects such as client implementations
• Working knowledge of global financial markets with a focus on equity and fixed income securities
• Must be a detail-oriented self-starter who excels at meeting strict deadlines and must also be comfortable working with clients
• Must have strong communication skills; ideal candidate will be able to clearly and confidently express important details in writing and verbally
• Meticulous attention to detail is critical
• Experience with Visual Basic is desirable
• Some experience in a Fund Accounting / Administration or Investment Management role desirable
• An understanding of the construction and calculation of financial indices is preferred.