Job purpose:
- The mission of the ESG Specialist is to be a subject matter expert on ISS’ ESG solutions, and to leverage this expertise to maximize the firm’s sales and renewal rates
- The ESG Specialist acts as the main contact person for existing clients on all ESG-related issues, while also providing ESG subject matter expertise to the Sales team in order to help advance and close deals
- The ESG Specialist covers UK markets and reports to the Head of ESG Client Success Nordics/UK/Netherlands.
Your Responsibilities:
- Act as clients’ first day-to-day contact person, delivering a superior service experience so as to achieve high retention and renewal rates
- Develop and maintain strong relationships with clients’ key decision-makers. Provide clients with valuable insights on market trends and best practices
- Contribute to regional team’s New Sales goals by identifying potential leads within the existing client base
- Provide internal management teams with intelligence on client needs to help inform future product development
- Work with sales account executives to help the regional team meet or exceed ESG sales and renewal rate goals
- Provide ESG subject matter expertise to the Sales team to help them advance and close deals
- Contribute to the recognition of ISS ESG as a leading ESG service provider
- Represent ISS at relevant regional industry events
- Build strong relationships with key decision-makers across the industry.
Skills/Qualifications:
- Excellent knowledge of, or strong interest in, ESG and responsible investment
- Solid understanding of, and interest in, capital markets
- Experience in working directly with data and understand its underlying research methodology
- Excellent data handling capabilities
- Track record of success in client facing roles such as client service and/or sales
- Ability to understand key client needs, with a commercial orientation that helps identify sales opportunities
- Strong project management/organizational/multi-tasking skills required
- Ability to adapt to different cultural contexts
- Outstanding writing, communication and presentation skills
- Perfectly fluent in English
- Experience with Salesforce or other client management systems preferred
- Strong interpersonal skills
- Willingness to travel
- Absolute personal and business integrity.
Source: for more information click here.
