Job Purpose:
- S&P Dow Jones Indices (“S&P DJI”) is seeking a Client Services Specialist to join the Global Client Experience team in London supporting both English and Japanese language clients
- The team strives to provide the highest level of support to S&P DJI’s clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience
- Global team members are currently based in Sydney, Tokyo, Beijing, London, New York and Mexico City
- Clients include, but are not limited to Investment Banks, Asset Managers, Insurance companies, ETF product providers, Pension Funds, Endowments and Foundations and Investment Management Consultants.
Your Responsibilities:
- Advanced/native Japanese business language skills required
- Prior experience directly supporting Japanese language clients highly preferred
- Ability to work across a diverse set of cross-functional client teams including marketing, legal, operations, portfolio management, and product development to understand and address their unique needs
- Draws insights from client interactions and communicate them effectively to appropriate internal teams in order to enhance the overall client experience
- Works closely with other internal stakeholders (e.g.: Sales, Product Management, Operations) to ensure clients are supported in a holistic manner
- Develops into a well-rounded generalist, speaking competently on S&P DJI products and services
- Understand the client’s question and escalate inquiries appropriately to internal Subject Matter Experts in other departments as necessary in an independent manner
- Represents the client point of view when preparing and implementing modifications to data services; proactively assist in developing communications, FAQs, and project plans for various client transitions including platform updates, delivery enhancements and product decommissions
- Troubleshoots client access to proprietary (e.g.: SFTP, SPICE) and non-proprietary (e.g.: Bloomberg, FactSet) data distribution platforms
- Confidently answers client inquiries received via email and phone with little to no assistance; proactively look for ways to learn more about S&P DJI products and services, its business and how clients utilize our data
- Prioritizes inquiries, multi-tasks and thrives in a team environment.
Skills and Qualifications:
- Proficiency in written and verbal Japanese and English
- An independent self-starter; ability to work individually and within a team
- Strong writing skills; must be able to communicate complex concepts in writing
- Demonstrable experience using excel skills
- Proficiency in creating documentation including training materials and FAQs for clients
- Comfortable presenting and training clients in both a one-on-one and group settings
- Experience coordinating and leading meetings; documenting action items and following through to completion
- Ability to multi-task under tight deadlines
- Detail oriented and organized with good time management skills
- Experience in Financial Services, preferably in a client-facing support role
- Minimum education requirement: BA in Finance, Economics or related experience.
Source: for more information click here.
