Your Role
As a Client Services Analyst, you will be working in a fast-paced and demanding environment where you will become a subject matter expert for the support and troubleshooting of our bespoke IHS Markit EBS product applications. Your role will be focused on managing customers case inflows through our CRM system, answering data queries and ensuring that our business applications run smoothly. You will also be tasked to improve the end user experience by ensuring they operate our applications effectively and efficiently, and you will be encouraged to provide proactive insights or suggestions for enhancements and improvements.
Working with our existing global teams, you will be responsible for:
Management and System Support
- Manage and monitor high volume of incoming customer queries through our CRM system.
- Categorize and distribute customer queries across to the different support specialist within the team for query resolution.
User Support
- Troubleshoot both the customer application UI and backend database against various application systems errors (e.g. data load failures, application issues, system bugs) while providing customer facing feedback and progress visibility.
- Address data quality queries by executing SQL statements and internal tools to confirm data accuracy against vendor data sources and backend tasks.
Your expertise
- Recently graduated with a minimum GPA 3.2
- 1 or 2 years working in application support and administration role
- Strong communication skills with the ability to multi-task and work under pressure
- Experience in working in a high pace environment
- Experience in communicating and coordinating with internal/external groups to achieve problem resolution under tight SLA’s
- Experience using SQL or any other programming languages
It’s a bonus if you also have
- Experience with JAVA or Python
- Experience with a Ticketing system (CRM)
- Experience with a customer facing role
- Financial knowledge of corporate actions, stock lending programs, indices, ETPs or fixed income
Source: for more information click here.
