Client Services Analyst – DeltaOne (CBIS) in Multiple Locations

Job Purpose and your Responsibilities:

  • Customer-facing role – managing customer inquiries and requests
  • Provide consultancy on the implementation of the DeltaOne data feeds within customer environments
  • Extract, manipulate and clean data from internal database via SQL
  • Involvement in customer training and site visits
  • Proactive customer management to identify industry trends, issues and opportunities
  • Supports Sales in both identifying and retaining customer relationships
  • Engage in and provide support to broad cross-customer initiatives
  • Foster collaboration and continued product integration across the EDA division
  • Assist in developing advanced product-focused expertise in the team.

Skills and Qualifications:

Education and experience

  • Candidate to be degree educated. Finance, Economics or Computer Sciences are preferred
  • Experience in a programming language (SQL, Java, Python) a plus
  • CRM experience would be beneficial

Commercial awareness

  • Financial knowledge, in particular that related to corporate actions is required. Stock lending, indices, ETFs and Fixed Income knowledge is also desirable
  • Experience of a customer facing role hugely advantageous

Personal impact

  • The ideal candidate should be bright, dynamic with the resourcefulness to create and meet their own objectives in enhancing customer satisfaction. They need to operate as part of a global team, working on a daily basis with counterparts across the North America, EMEA & APAC. They should have great attention to detail and first class problem solving skills as well as being able to operate effectively under pressure

Communication

  • Superior written and verbal communication skill
  • Excellent interpersonal skills
  • Clear communicator.  Able to easily adapt communication style in different situations
  • Multi-lingual a plus

Teamwork

  • Highly motivated, disciplined, confident and a team player
  • The ability to adjust to shifting priorities is a must
  • Evidence of working effectively in a team required.

Source: for more information click here.

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Company Information
  • Address 4th floor Ropemaker Place 25 Ropemaker Street London EC2Y 9LY
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