Job Purpose:
- As a Client Service Senior Representative – ETF, you will be part of the wider fund services team and located in Dublin that supports ETF Clients and Approved Participants (ETF Shareholders)
- You will be actively involved in the day-to-day servicing of both the AP’s and the ETF clients, as the AP Servicing Desk expands out to become part of an overall ETF Client Service Team
- You will complete operational tasks which include order taking and settlement, account opening, client reporting, query resolution, APEX (BBH’s ETF Order Taking Platform) development and Testing, instructing increase / decrease to global certificate
- This role is diverse and demanding but at the same time offers a great opportunity to broaden your skill set and be part of a team and product which is experiencing rapid growth.
Your Responsibilities:
- Workflow Management:
- Ensure daily output standards for both quality and timeliness are met
- Supporting ETF Order taking by telephone and APEX, order processing, order affirmation and contract note generation
- Creating and maintaining relationships with the AP’s and ETF Clients
- Working with AP’s and KYC / Account Opening Team in the account opening process for AP’s to be able to place order on the ETFs
- Reconciliation processes where necessary
- Involvement in the ETF creation / cancellation process with Registrar’s and CSD’s (what degree of involvement? Acting in the maker or checker role and processing of same instructions to Registrar and CSD’s
- Monitoring ETF shares and basket securities settlements
- Participation in the Distribution Process (provide context) Acting in the maker or checker role and processing of same instructions to APs, Registrars and CSD’s
- Contributing to ongoing development of ETF Order Entry system
- Managing tasks and taking responsibility for service to the client
- Building relationships internally and contributing to the development of ETF Product within BBH
- Supporting New Business initiatives
- Ensure all deadlines and requirements are being met
- Manage daily production reporting
- Provide timely and accurate responses to trade inquiries such as: Fail trades, incorrect trade instructions, AP Queries, Settlement mismatch
- Problem/Conflict Resolution:
- Monitor and assist in the resolution of trade issues and inquiries by Clients, APs and internal clients
- Escalate to the Supervisor any potential exposure items on trades not settling by deadline or trades being held overnight
- Interact with other BBH departments on resolution of issue
- Help to identify and document errors in an effort to reduce exposures
- Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure
- Quality Control:
- Review and verify work of team members
- Approve/provide sign-off of team member’s work
- Training:
- Assist team members with day to day activities/provide back-up support
- Other:
- Utilize and operate all tools and technology appropriate to the role
- Have an understanding of the big picture – how specific function impacts the firm
- Contribute to Division or Firm process improvement activities.
Skills and Qualifications:
- BS/BA degree or equivalent work experience
- 1 to 2 years of TA, fund accounting ,custody or securities processing or other industry experience
- Research, analysis and problem resolution skills
- Ability to communicate professionally through effective verbal and written skills
- Organizational skills and detail-oriented
- Ability to multi-task
- Ability to work in a team environment
- Ability to meet deadlines and work under pressure
- Proactive self-starter who is detail and goal oriented
- Competent Excel ability
- Microsoft Office knowledge desirable but not essential
- MFTA knowledge desirable but not essential
- Is Adaptable / Flexible: open to working shift hours 7.30am to 4pm or 9 to 5.30, if necessary.
Source: for more information click here.
