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Job Purpose:

  • The role involves managing the final nav oversight for multiple ETF clients domiciled in Ireland.
  • The preliminary navs are executed and reviewed in the US due to the global nature of the products
  • The successful candidate would report to the Assistant Vice President within the client operations and nav oversight team
  • This position offers the successful candidate the opportunity to demonstrate technical expertise in the area of analytics of fund benchmarking and performance.
  • The position involves developing a strong knowledge of ETF products & the underlying performance of the products
  • The role requires the individual to engage with clients in discussion on fund performance and accuracy. The sign off of the nav data is completed early morning therefore commencing at 06:00GMT.
  • The role also offers the individual the opportunity to work on new product development across a range of ETFs including physical and synthetic products crossing a number of different markets and investment strategies

Responsibilities:

  • Take responsibility for the final nav sign off for a number of global ETF products on a daily basis
  • Manage a small team of people responsible for client operations and nav oversight
  • Maintain a strong relationship with the ETF providers to ensure they receive the highest level of service for their products
  • Complete analysis of the funds performance vs the relative benchmark and evaluate the differences
  • Liaise with the clients on any fund discrepancies execute corrections where necessary
  • Ensure daily deliverables are released within SLA deadlines across the team
  • Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures
  • Monitor errors, complaints and potential breaches & work with clients to correct any issues
  • Liaise with other internal departments to ensure they are held accountable for their deliverables on the ETF products and clients that are serviced
  • Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests
  • Participate in the development, testing and implementation of new systems and products. This is a constant process in the client operations and nav oversight team
  • Assist with planning and management of all relevant project work
  • Lead and motivate staff, particularly direct reports
  • Co-ordinate and implement training and development activities for individuals and the team
  • Provide coaching, guidance and support to staff on technical, professional and client issues
  • Agree goals, monitor and appraise the performance of team – providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines
  • Assist with recruitment of new staff & continual training of existing staff in the team
  • Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison.
  • Manage and complete client initialization and transition

Leadership and Management

  • Lead and motivate staff, particularly direct reports
  • Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.
  • Co-ordinate and implement training and development activities for the FLM(s) within your charge.
  • Provide coaching, guidance and support to FLM on technical, professional and client issues.
  • Agree goals for FLM & team annually and keep up to date on the PPR system during the year.
  • Monitor and appraise the performance of FLM(s) – providing regular formal and informal feedback ensuring the
  • PPR system is updated within corporate deadlines.
  • Manage resources & take responsibility for the recruitment of new Fund Accounting staff.

Management of Client Delivery

  • Take responsibility for the quality of client service & contracted deliverables to assigned client(s)
  • Attend weekly pipeline & client service calls and plan accordingly for confirmed projects.
  • Continually review the Operating Environment & implement improvements where necessary – to that end , Ops Manager to be knowledgeable of both Standard & Client Operating Procedures and the daily processes & controls associated with such, ensuring accuracy of procedures and adherence of same within the fund group;
  • Where client initiatives involve the need to amend the current process, liaise with the appropriate subject experts to ensure full understanding of current Vs future state and potential gaps/business impacts that may require project support.
  • Identify issues and problems with client delivery and carry out necessary corrective action, keeping Senior Ops
  • Manager team and CRM informed of issue. Record the issue in an offline issues log and track progress (action plan).

Manage Relationships

  • Maintain close contact with the team FLM, Senior Operations Manager & CRM, briefing him/her on all issues and problems both actual and potential.

Communication

  • Run monthly meeting with team (regular weekly meetings to be conducted by FLM) which specifically focuses on client initiatives, team training etc ensuring any action points are followed up.
  • Establish and maintain good working relationships with clients (Internal & External), third parties and colleagues, communicating effectively through formalised reporting (MIS, CRM & Senior Ops KPIs) and ad hoc liaison.
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales.

Skills and Qualifications:

  • Primary Degree or a Professional or Accounting qualification or equivalent.
  • Significant experience working in the provision of fund administration services
  • Core Competencies
  • Exercise sound judgment
  • Strong communication skills when dealing with APs, market makers and external clients
  • Leverage knowledge and technology to ensure optimal results
  • Drive execution of all client and business related tasks
  • Provide outstanding service to clients – internally & externally
  • Communicate effectively at all levels within the organisation
  • Display organisational insight & influence
  • Foster collaboration & team work
  • Develop talent
  • Disposition
  • Self-motivated
  • Enthusiastic
  • Leader / Motivator
  • Trustworthy
  • Self-reliant
  • Flexible
  • Personable

Source: for more information click here.

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