Job purpose:
- The role holder will be responsible for providing dedicated support for the ETF product
- The role holder will work directly with Portfolio Management and Trading teams and act as the first point of contact for operational aspects of the ETF business
- They will support BAU operational processes and work collaboratively with delivery partners and subject matter experts to implement tasks or changes required to support the ETF product.
Your Responsibilities:
- Assist in the day to day support and be primary operational contact for ETF Portfolio Managers and Traders
- Daily Interaction with banks, Market Makers, Authorised Participants and Brokers, to provide support for any orders and pricing queries
- Daily interaction and Oversight of Service Providers, Transfer Agent, Custodian, Administrators and Portfolio Managers
- Daily review of positions, market values and cash to validate accuracy
- Work with Operations team to address any identified reconciliation breaks or corporate action discrepancies
- Serve as the liaison between the portfolio management and outsourced teams to resolve any data or processing issues relating to ETF funds
- Work closely with other NTAM partners in support of the business
- Ensure the timely and accurate setup of new accounts on relevant systems, coordinating with the Business Implementation team
- Work as part of a local and global team with members based in London, Hong Kong, Chicago and India
- Responsible for identifying and resolving problems within established procedural guidelines
- Be risk averse by identifying process or business risks and escalate to line manager
- Understand and adhere to the regulatory environment as it relates to ETF funds and the wider NTAM business.
Skills/Qualifications:
- Experience in relevant roles in ETF trade support and/or fund operations
- Deep UCITS Fund knowledge
- Experience of working with ETF portfolio management, trade processing and reconciliation, trade order management applications
- Knowledge of securities markets
- Analytical skills to resolve and research queries and issues
- Proven understanding of the ETF trading and settlement life cycle
- Understanding of corporate actions
- Excellent verbal and written communication skills
- Strong MS-Excel skills
- Experience with Bloomberg and key NT Systems (e.g. Eagle, Blackrock Aladdin) is beneficial
- Excellent process and procedure development skills
- Ability to pick up new and established procedures quickly.
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